The Level of Satisfaction in Hospitals

Question: Analyze the article and provide the following information in brief format: research question the study; type of sample and number of participants; research design of the study, findings of the study; and limitations of the study. Summarize the importance to nursing. Answer: The level of satisfaction in hospitals is measured in two parameters. The first is the patient satisfaction perspective and the second is the professional nurses. This document is intended to spread among those responsible for the Directorate of Nursing Services, the conceptual elements for Care Management,patient satisfaction, burn out and stress in emergency departments. its importance to ensure quality and some models that can be applied at the emergency department at two level 1 trauma centers. The purpose of the research paper is to give information to the nursing department on the burn out and turnover rate in emergency department. Can burnout really cause a turnover that is worth prevention especially at level 1 trauma centre in the US. Due to this burnouts, stress and turnover are the patients satisfied in the trauma centre. Research design For the aim of answering the research questions and meet the study objectives, the researcher should select and develop a specific research design. When being set and hypothesized, the designs also serve to test them. Quantitative designs can include experimental or non-experimental designs. The process of scientific research this time extends the concept by saying "approach to a series of successive activities and organized to be adapted to the particularities of each investigation and tell us the steps and tests carried out and the techniques used to collect and analyze data Statistical design: Carries out measurements to determine the values à ¢Ã¢â€š ¬Ã¢â‚¬ ¹Ãƒ ¢Ã¢â€š ¬Ã¢â‚¬ ¹of a variable or group of variables. It consists of the quantitative study or numerical evaluation of collective events. The methodology In general terms, a structure model represents methodological steps posed as an option for the design development that may lead to solving the problem in question. The models are descriptive, and through them the researcher could make the representative diagram that will facilitate the management of reality. The design is the structure to be followed in an investigation, to exercise control of it in order to find reliable results and their relation to the questions followed the assumptions and hypotheses - problem. It is the best strategy to follow by the investigator for the proper solution of the problem. The design is also an approach to a series of successive and organized activities that can be adapted to the particularities of each investigation and tell us the steps and tests carried out and the techniques used to collect and analyze data. Sample Due to the rising number of patients in the hospital, the age bracket and the people who were formally questioned is large. Emergency department especially have the old population those more than 50 years, however, the trend is slightly changed with young people in their twenties and thirties also being affected. The sample took about 412 patients and 10 nurses with ages ranging from 25-60 years. It was 10% of the population in this particular trauma centre which is a significant number for general research on the patients satisfaction due to stress, burnout, turnover rate and their effect on patients satisfaction in level 1 trauma centre. Data collection method Data collection strategy largely influences the choice of method used in collection of data. The variable type, the accuracy that is needed, the skills of the enumerating person and the point of collection will assist in this case to choose the appropriate data collection method. The methods include Questionnaires Completed forms to be filled with questions pertaining the research question and hypothesis, duly filled and submitted. They can be open or close-ended depending on the type of question. It is not an expensive method. Interviews With 50 people being respondents, it is important to take a sample of this and interview them. Most nurses will give the interview while not all patients with critical illness will be interviewed. Direct observation This is the most accurate method of collecting data. It often has zero margin of error and can give a conclusive answer. Nursing practices can be well enumerated by observing how care management is done. Who collected the data Questionnaires were distributed, filled and later returned with the feedback; interviews were conducted by the field officers while observation was done by the lead researcher. Importance of nursing Nurses have the most important role in providing support to doctors and helping patients in hospitals. They are among the most important people in a hospital. Other importance of nursing includes the following; Caregiver: nurses gives care to patients depending on the requirements and needs. This care entails helping a patient to full recovery especially in emergency department. Decision maker: it entails critical thinking to come up with significant and appropriate outcomes for promoting health of a patient. Protecting the rights of a patient in critical situations where a patient is unable to decide for himself. The nurse is responsible for his decision. He acts as the communicator and the teacher to the patient in some cases. Limitations of the study This study is not appropriate for generalization in emergency department. Because of the resources involved in the research, many of the nurses and patients at the level 1 trauma centre were not involved in the research. Out of the 30 nurses in the emergency departments only a few were involved in the study. Job stressors scale and work related overload provided a very low value in stressors scale. Moreover, patients satisfaction was not measured appropriately due to the number of patients interviewed. Findings There is a correlation between work related stresses, burnouts and the level of patients satisfaction.. However, the various developments in the healthcare has left a gap in the way care management is given in emergency departments.. Nurses must be responsible for giving the best possible care management to these patients. Every hospitals management must create a leadership structure and system that comprehensively encourages the internal users (nurses) to improve in provision of care management. Conclusions This research concludes that ambiguity in work role and work role conflict in level 1 trauma centre increases burnout in risky and challenging emergency departments . any increase in role of work increases overload and the nurses becomes depersonalized and burnoutincreases. When burnout and turnover rate increases, the patients are dissatisfied with the level of services. Therefore, there is a correlation between work related stresses and burnot with the level of patients satisfaction. References Patient satisfaction, stress and burnout in nursing personnel in emergency departments: A cross-sectional study Ma Isabel RÄ ±os-Risquez a,*, Mariano GarcÄ ±a-Izquierdo